Benjamin Pearce from Potomac Homes emailed me about his new book, Senior Living Communities. It is a guide book on Operations Management for Assisted Living, Congregate, and Continuing Care retirement communities. It was just released in its second edition by Johns Hopkins University Press.
Contemporary Gerontology describes the book as an " in-the-trenches approach to the administration and marketing of assisted living, congregate and continuing care facilities".
As the demand for senior residential communities continues to rise with the aging U.S. population, this is a great idea for a book and one that will prove useful to the many administrators and staff members who often are forced to learn by trial and error the complicated task of delivering high-quality and consistent services to elderly persons. It's also a must-read for the many facilities who have been plagued by a variety of administrative and financial difficulties.
Mr. Pearce offers a wealth of sound advice and practical solutions, discussing resident relations, operating methods, staffing ratios, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting, and human resources. New chapters address issues particular to dementia care and architecture, and the appendix contains a department-by-department audit of senior living operations.
