Microsoft Corp launched on Thursday a Web site that lets people store medical information online, moving into a consumer health care business targeted by Google Inc and other technology players.
When I visited the site, I found some features quite useful. While not a caregiving journal, it does offer a lot of interesting features like the ability to store medical information (for free) in an encrypted database and it allows me to decide who sees the information.
However, without agreed upon industry standards on what information can be shared, how to store it and who can see it, this is likely to not go very far. Not to mention HIPPA an the reluctancy of many providers to put anything online.
But besides that..........Microsoft in the healthcare business? Please. Healthcare is about people and the first thing I noticed about Microsoft's new HealthVault site is there is NO PHONE NUMBER to contact anyone if you have questions. Before I put any of my records online, I'd like to speak with someone or at least know that if I have an issue or concern, there is someone I can call.
Typical Microsoft and a big reason (poor customer service) why they continue to lose customers across their entire product line.
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